I bought a Powr Kraft Professional socket set from Montgomery Ward many years ago (1970s?). It has a written lifetime guarantee (see bottom right of attached photo from inside cover of the set) stating "If any Powr Kraft tool fails to give complete satisfaction, return to any Mongomery Ward branch for free replacement". The driver head on the socket has internally jammed, making it unusable. I called Montgomery Ward customer service on September 25, 2014, and spoke with a customer service representative named Becky. After she checked with her supervisor, I was told that the current owners of the company bought the mail order business only, and do not honor previous warranties. They offered no remedy or compensation. A lifetime warranty...?
There is an interesting history of Montgomery Ward at:
Looks like the company went through hard times, including bankruptcy in 1997, and the Montgomery Ward name has been sold several times, including to DMSI in 2009. According to the article, "The DMSI version of Montgomery Ward was not the same company as the original. The company did not honor obligations of the previous company, such as gift-cards and items sold with a lifetime guarantee." DMSI was the owner previous to the current owner, so perhaps I really can't blame the current owner too much...
More Review Details
|Exchange, Refund and Cancellation Policy|
- Reason of review:
- warranty not honored
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Powr Kraft Tool
- Review category
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