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Montgomery Ward

Montgomery Ward

www.wards.com
What is your customer experience with Montgomery Ward?

Montgomery Ward Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Montgomery Ward has 2.2 star rating based on 239 customer reviews. Consumers are mostly dissatisfied.

  • 36% of users would likely recommend Montgomery Ward to a friend or colleague.

  • Rating Distribution
  • Pros: Fast delivery, Customer service was great today, Every thing about my overall exerience.
    Cons: Customer service, Being jerked around, Very unhappy.

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Media from reviews

Montgomery Ward - No Reporting To Credit Bureaus As Promised
Montgomery Ward - I call immediately after I order because I am being evictedMontgomery Ward - Wrong product was sent to meMontgomery Ward - Item missing in my order that I receivedMontgomery Ward - There are 2 things broken on this chair.Montgomery Ward - 4620**** and 699 693 *** *29OMontgomery Ward - 4620**** and 699 693 *** *29O - Image 2
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Jonnie K Lar

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor business practices

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Updated by user Jan 01, 2025

It seems Ward's got the message but decided to ignore it. This seems to be typical of the way they deal with customers. Ignore any complaints and pretend things are just fine.STAY AWAY FROM THIS COMPANY.There are several other companies that will be happy to work with you if you have an issue.

Original review Dec 28, 2024

I called about an order I didn't place, then found out there were two orders. The Representative I spoke to assured me that the orders were canceled.

However, since then, I found out there were several more bogus orders. You did not address the issue of a payment I did not authorize.

I have canceled my account due to your failure to address my issue. Furthermore, I will advise all I know not to do business with you because you refuse to address my problem.

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Preferred solution: Apology

User's recommendation: Avoid this company

Jonnie K Lar

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charging my account with unauthorized payments

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I contacted the company about some orders I didn't make. They canceled the orders.

However, I paid $50 on my account on the 12/10. They charged my bank for that and then on the 12/11 they charged another payment of $91, which I did not authorize. When I contacted them about it, they first claimed they did not have a record of either amount.

I told them it was paid by my bank, they still claimed they had no record and could not find any account in my name. This is a very poor way to conduct business.

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Loss:
$91
Cons:
  • Bad business practices

Preferred solution: Full refund

User's recommendation: STAY AWAY

Essica Xza

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Liberty, Iowa

Check order status: order# 6666****

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Updated by user Nov 28, 2024

It was great and I can't wait to get my order

Original review Nov 26, 2024

Awesome I love wards and yes I would refer people. I am going to get married and I am trying to make sure my order status get to me and the customer service agent was very helpful.

I would appreciate if you are looking for an assistant manager work from home. I am an assistant manager from dollar tree.

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Latron Rhx
map-marker Highland, Indiana

Dispute

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I've never been late with my payments. In fact I've always made double payments.

But you're company has CANCELLED MY ACCOUNT For NO F####N REASON. IF MY MONEY ISN'T GOOD ENOUGH FOR YOU BEING AN AMERICAN INDIAN DESCENDENT ILL SPEND IT SOMEWHERE ELSE

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User's recommendation: Bite me

Shalanda Tiz
map-marker Naperville, Illinois

Order question pls call

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Pls call 605303****

Would love to talk about a order i made was told if I paid half u would ship it out and allow me to pay the other half later?

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Edward K Rft

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Verified Reviewer

Recent order

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I bought a flannel shirt with a hood and paid 34 dollars plus 18 dollars for shipping, which is ridiculous. The shirt is extremely thin and the quality is terrible, which is extremely disappointing.

I doubt there is anything you can do, but maybe you will make it right, or I won't be buying anything from your store again. Thank you for your help.

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Preferred solution: Price reduction

User's recommendation: Be careful what you order shipping and handling are ridiculous

Ameir Ylu
map-marker Cadillac, Michigan

My issue was resolved thank you

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Was resolved, had harrassing phone calls and texts when website messed up. Website said i have no payment due at this time and then they kept saying i owe 2 payments in calls and texts.

I have never not paid my bill but paid ahead. My issue was taken care of now and resolved.

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Anonymous
map-marker Denver, Colorado

Because I'm a customer that would to get a catalog

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Nothing I choose not to write anything, or take a picture. What are you expecting as for as these symbols. I have nothing to else to write

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Pachia Den
map-marker Apopka, Florida

056356

I was sick in the hospital. I just got home yesterday and I reach out to you guys to let About my balance, I will pay I know I have to pay.

Why are you guys doing this to me? Why did you send me to collections after all these years?

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User's recommendation: Yes can I talk to someone pleace

Anonymous
map-marker Chicago, Illinois

Return

Nothing she was awesome helping me return an item that did not work she was very nice very respectful and cared about my situation with an item that didnt work, so I am very appeased at the customer service that I have received today from her as always I never have a problem with Montgomery or customer service people are very great.

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Anonymous
map-marker Kansas City, Missouri

Representative

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Was on credit report delinquency payment account is paid in full as of 9/2023 was on credit report as not paid

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User's recommendation: Yes was great I call to confirm amount paid off

Jaxon Pbp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Closed account

I call wenday spoke lady said I'll get credited for everything and I call today man told me same said I won't owe nothing that you'll well closed my account like I want well I need you'll do it ASAP let exprian know

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Loss:
$66

Preferred solution: I'm supposed get credit for everything closed my account completely and let expirain know

User's recommendation: Not buy

Michele P Iws

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fed ex says you have me wrong tracking order

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I'm trying to track my package, fed ex says the tracking number you gave me is wrong, where is my package? Should have been here today, but it's not...can you help me find it and double check my tracking number...please, I getting very frustrated,

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Loss:
$40
Cons:
  • Same

Preferred solution: Deliver product or service ordered

User's recommendation: Fed ex says they Montgomery ward, gave me the wrong tracking order, chats is no good

Jaxon Pbp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I cancelled my account didn't get shipping credit...

I cancelled my account didn't get shipping credit $66 lady told me I was going get credit for it and didn't

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Anonymous
map-marker West Leisenring, Pennsylvania

Scam!!

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Scam!! Did not get entire order. Now your company says there was only one item and I was charged nearly doubled!!!be

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Patricia W Gtd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problemd

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No problem except I purchased a refrigerato that says it fits ten 12oz cans, well, it does not! I am STILL waiting for my address label to send it bavk and get my credit.

It has taken a while, but I NEED THE RETURN adress label so I can return it. Please and Thank you Patricia Williams 4230 E Allen St.

#3 Buffalo, NY. 14219

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Preferred solution: Full refund

About

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Summary

Montgomery Ward is a retail company which serves defunct mail orders. At the same time it also can refer to department store retailer. The business had been on the market since 1872. Since 2000 it is also known under the name Wards. It sells a wide variety of products online. The stuff offered by Montgomery Ward include Bad and Bath products, Furniture, Electronics, Health and Beauty products, Gifts and Toys, and Jewelry, etc. It has a wide choice of apparel for men and woman. The Intellectual Property acquired the company in 2008. Montgomery Ward is based in Madison, WI.

Montgomery Ward reviews and complaints

Montgomery Ward is ranked 130 out of 1101 in Supermarkets and Malls category

Area Served

Worldwide, USA

Payment Methods

VISAMasterCard

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